Refund policy

1. Final Sale Policy

All sales made through Selom Cosmetics LLC are considered final sale.

Due to the nature of our personal care and cosmetic products, we do not accept returns, exchanges, or refunds under any circumstances, including but not limited to:

  • Change of mind

  • Incorrect product selection

  • Personal preferences

  • Unsatisfactory results

  • Individual sensitivity

  • Duplicate purchase

  • Promotional or discounted items

  • Carrier delays

  • Customer input errors

Once an order has been processed and/or shipped, it cannot be canceled or modified.

2. Order Modifications Before Shipment

If the order has not yet been shipped, customers may request:

  • Address changes

  • Product adjustments

Requests must be submitted immediately to:

📩 [Insert Your Official Support Email]

Selom Cosmetics LLC does not guarantee modifications once the order has entered processing.

No modifications are allowed after shipment.

3. Damaged Items in Transit (Sole Exception)

The only exception to this Final Sale Policy applies when a product arrives physically damaged due to carrier handling.

To submit a valid claim, the customer must:

  1. Notify us within 7 calendar days of delivery.

  2. Provide complete evidence including:

    • Continuous unboxing video from package receipt to full opening.

    • Clear photographs of the damage.

    • Photographs of the outer packaging.

    • Photo of the shipping label.

All documentation must be sent to our official support email.

Claims submitted after 7 days will not be accepted.

Selom Cosmetics LLC reserves the sole right to determine, at its discretion, whether to issue:

  • A replacement

  • Store credit

  • Partial or full refund

  • Claim denial

All decisions are final.

4. Results & Individual Reactions

Results may vary based on individual skin type, hair type, and usage.

Selom Cosmetics LLC does not guarantee specific outcomes.

Refunds will not be issued for:

  • Individual sensitivities

  • Improper usage

  • Dissatisfaction with results

Customers are responsible for reviewing ingredient lists prior to use.

5. Fraud & Chargeback Prevention Policy

Selom Cosmetics LLC maintains detailed documentation including:

  • Order confirmation

  • Payment confirmation

  • Tracking number

  • Carrier delivery confirmation

  • Communication records

  • Fulfillment documentation

Any unjustified chargeback will be formally disputed with supporting evidence.

We reserve the right to:

  • Refuse future service

  • Block customer accounts

  • Take further action in cases of fraud

By completing a purchase, the customer acknowledges and agrees that the transaction is final and governed by this policy.