Shipping policy

1. Order Processing

Orders are accepted 24 hours a day, 7 days a week.

Orders are processed within 5–10 business days (Monday through Friday), excluding weekends and U.S. federal holidays.

Processing time is separate from shipping transit time.

Processing begins once payment has been successfully confirmed.

2. Shipping Methods & Rates

We offer the following shipping options within the United States:

Free Shipping

  • Estimated transit time: 5–10 business days.

  • Does not include expedited processing.

Standard Shipping – Orders under $30

  • Cost: $4.99

  • Estimated transit: 5–7 business days

Priority Shipping – Orders under $70

  • Cost: $5.99

  • Estimated transit: 5–7 business days

Priority Shipping – Orders over $70

  • Cost: $8.99

  • Estimated transit: 5–7 business days

Priority Mail Express

  • Cost: $28.00

  • Estimated transit: 1–3 business days

  • Does not waive processing time.

3. Tracking

Customers will receive a tracking number once the order has shipped.

It is the customer's responsibility to monitor shipment status.

4. Carrier Responsibility

All shipments are handled by USPS.

Once the package is transferred to the carrier, Selom Cosmetics LLC is not responsible for:

  • Carrier delays

  • Weather disruptions

  • Lost packages in transit

  • Delivery rescheduling

Delivery times are estimates and not guaranteed.

5. Delivered Packages

If USPS marks the package as "Delivered," the order is considered fulfilled.

In cases of missing packages marked delivered:

  • Customers must file a claim directly with USPS.

  • Selom Cosmetics LLC is not liable for stolen packages or incorrect delivery after confirmation.

6. Incorrect Address & Returned Packages

Customers are responsible for entering accurate shipping information.

If a package is returned due to:

  • Incorrect address

  • Incomplete address

  • Failure to claim

The customer will be responsible for reshipping fees.

Refunds will not be issued for returned packages caused by customer error.